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This privacy policy relates to any dealings you have AA Getaways,Great Getaways and Acromas, which are trading names of Acromas Holidays Ltd (herein known as Acromas). Acromas Holidays Limited is wholly owned by Acromas Travel Limited.
DATA PROTECTION - KEEPING YOUR DETAILS SAFE AND UP-TO-DATE
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide (such as name, address, any/special needs/dietary requirements etc.)
We ask for your home, mobile telephone number, and e-mail address to enable us to contact you in relation to an enquiry you have made, to contact you about relevant products or services, to contact you if there is a problem with your order, or there is another genuine reason for doing so. If you provide us with credit or debit card details in order to pay for a service or product, we will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate renewals or refunds.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information to the relevant suppliers of your travel arrangement such as airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law.
Additionally, where your holiday is outside of the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will however, pass any information onto any person not responsible for any part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. (If we can not pass this information to the relevant suppliers, whether in the EEA or not, we can not provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.
Please note that where information is also held by your travel agent, this is subject to your agents own data protection policy. Additionally we are not responsible for information given to parties reached via links from our site. These parties are separate to Acromas and operate under their own ABTA bonding and regulations where applicable.
Acromas will always endeavour to ensure that your personal data is secure, accurate and up to date. This information includes contact, registration and payment details and essential information to ensure your holiday is managed efficiently. It is used for administration and to support, improve and obtain feedback on Acromas and to prevent and detect breaches of Acromas security, the law or our contract terms. Acromas may contact you about services that may interest you either by mail or email (or SMS text) from time to time. You have a right to ask us at any time not to contact you by way of direct marketing.
Occasionally, we may also use the information we collect to notify you by post, telephone, mobile telephone, e-mail and SMS about new or existing Acromas services, products and special offers we think you’ll find valuable, or to inform you about important functionality changes to our website.
Generally, providing any requested data you consent to any company in the Acromas Group using it for administrative purposes and for informing you of other Acromas products and services by letter, SMS, telephone and/or e-mail.
We may also use the information we collect to occasionally notify you about important functionality changes to the website.
Updating your information
To help us to keep your records current, please contact us and let us know if your name and/or contact details have changed since we last made contact with you (email: aaenquiries@Acromas.co.uk). The Data Protection Act allows you to write in and ask to see and correct the information held about you (sometimes on payment of a fee).
If you no longer want to receive our special offers
If you no longer wish to receive information about Acromas products - please write to The Marketing Department, Freepost RRBC-XEZX-CRJB, Acromas Holidays Ltd, 5 Brewers Yard, Ivel Road, Shefford, SG17 5GY.
Will my name be given to other companies ?
Acromas does not sell or rent your personal data to third parties. In the event that you have contacted us as a result of a third party promotional activity (eg newspaper promotion), your details may be passed onto the company/organisation who are jointly responsible for the promotion. If you specifically do not want your details to be shared with this party, please inform us in writing. Please write to The Marketing Department, Freepost RRBC-XEZX-CRJB, Acromas Europe Ltd, 5 Brewers Yard, Ivel Road, Shefford, SG17 5GY.
You can request your data held by us by writing to us at: Acromas Holidays Ltd, Unit 5 Brewers Yard, Ivel Road, Shefford, SG17 5GY.
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