AA Getaways and Great Getaways are trading names of Acromas Holidays Limited. Acromas Holidays Limited is wholly owned by Acromas Travel Limited.

These Conditions apply when you have booked with AA Getaways, Great Getaways or Acromas. Where AA Getaways, Great Getaways or Acromas act as an agent for another tour operator, our agency terms and conditions will apply, along with the Booking Conditions of the other tour operator.

FLIGHT INCLUSIVE TRAVEL, HOTEL, FLIGHT ONLY:

Flight inclusive travel, hotel and flight only booked online are provided by license ATOL Member 4606.

For flight inclusive travel booked by phone or through our Holiday Shop out Agency Terms and Conditions apply, which are available on request by emailing aaenquiries@Acromas.co.ukor enquiries@Acromas.co.uk for Great Getaways.

Flight only, hotel only and breaks by air are currently not available on the www.aagetaways.co.uk website

STAR RATINGS

The star ratings given in this brochure are those awarded by local authorities and do not reflect UK ratings or our own ratings. As star ratings differ from country to country, properties in one country should not be compared to those in another country with the same star rating as standards and facilities may differ.

LATE BOOKINGS

We require full payment in advance prior to making such requests, as you will be bound by our full terms and conditions should the request(s) be successful. If we are unsuccessful in confirming your holiday, we will refund you in full immediately.

FOREIGN OFFICE TRAVEL ADVICE

The Foreign & Commonwealth Travel Advice Unit may publish information about your destination on BBC2 Ceefax or on the internet www.fco.gov.uk. Alternatively, the FCO can be contacted on 020 7008 1500.

PASSPORTS & VISAS

For the destinations featured in our brochures, a 10-year British passport is required for travel for all passengers, including infants and children. The name in the passport must match the name on your ticket where provided. It is recommended that your passport is valid for at least 6 months beyond your planned return date. If you are not a British citizen, you should contact your Embassy for information and advice on the passport and visa requirements of the countries you propose to visit. It is your responsibility to ensure you have a valid passport and visa for your holiday. We will not accept any liability or consider any full or part refunds for clients who cannot travel because of incomplete or incorrect documentation. This includes travel tickets and E111 forms. For more information on Passport requirements you can visit www.ukpa.gov.uk

HOTEL FACILITIES

Some hotel facilities may incur extra local charges. These could include, amongst others, sports and sport/gym equipment, health treatments, minibars, satellite/pay TV and parking. There is also a possibility that satellite/cable TV services may not feature channels in English.

NO SMOKING

Most of the carriers featured in our air city breaks brochure operate non-smoking flights.

SPECIAL REQUESTS

We will be happy pass on your request, but we cannot guarantee it.

SINGLE TRAVELLERS AND UNDER OCCUPANCY

Those of you who are single travellers or who wish to occupy accommodation with fewer people than the number shown on the price panel may feel that the cost per person of your holiday appears higher than it should be. The reason for this supplement is that our contract with the owners is based on a price per room while our holidays are sold per person, including transportation and other elements. Therefore, the per person price for a lone traveller includes the entire room cost. This applies both to single rooms in hotels and self-catering units where, for example three people may want to occupy accommodation usually sold for four and priced accordingly. We do not make additional or excessive profits from these sales, the prices charged merely reflect the real cost to us. In some hotels there are rooms that are designed for single occupancy only. In this instance there will normally be a supplement but usually less than when a single person occupies a double room. These single rooms are often smaller and sometimes less well appointed. We do not know which room you will be given as your hotel will usually decide this shortly before you arrive.

CAR HIRE

Where car rental is included in the price, you will be provided with a 4 seater (group A) car with unlimited mileage but excluding any local taxes. If car hire is included, it should be collected from the station on arrival and returned to same station prior to the expiry of the rental agreement period. We have only used reputable car rental companies who will ask you to agree and sign their standard contract on arrival. We act merely as an agent for them. We have endeavoured to outline what is and is not included in the price but all car rental companies have their own terms and conditions and you are advised to study them prior to taking delivery of the car. Fuel is not included in the holiday cost. Cars will be covered under local insurance and the equipment contained therein will be as per local specification. You must be aware the insurance cover may be deemed invalid if the driver is found to be under the influence of drugs or alcohol. Prior to giving you the keys, the car rental company will require your credit card details as surety against failure to return the vehicle undamaged and with the equivalent amount of fuel as when you collected it (unless specified otherwise).

INSURANCE

It is strongly recommended that all passengers, including children and infants, have adequate travel insurance. Don’t forget to take out adequate car and breakdown insurance if you are taking your own car overseas.

YOUR HEALTH

For up-to-date health advice, please refer to the Department of Health leaflet entitled ‘Health Advice for Travellers’ available from the Department of Health, Post Office or your GP. You can obtain an application form for a European Health Insurance Card (EHIC) from the Post Office that entitles you to emergency medical care whilst staying in other EU countries.

DATA PROTECTION POLICY

By providing the requested data you consent to The AA, AA Getaways, Great Getaways and Acromas Groups of Companies using it for administration and keeping you informed by mail, telephone, email and SMS of other products and services from us and our partners. For full details please see our privacy policy. Acromas will always endeavour to ensure that your personal data is secure, accurate and up to date. This information includes contact, registration and payment details and essential information to ensure your holiday is managed efficiently. You have a right to ask us at any time not to contact you by way of direct marketing. If you no longer wish to receive information about Acromas products - please write to The Marketing Department, at Acromas, 5 Brewers Yard, Ivel Road, Shefford, Beds SG17 5GY.  Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.

If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available upon request. Acromas DOES NOT SELL OR RENT YOUR PERSONAL DATA TO THIRD PARTIES If you have contacted us as a result of a third party promotional activity, your details may be passed onto the company/organisation who are jointly responsible for the promotion - unless you inform us that you do not wish this to occur.

REGISTERED OFFICE: Acromas Holidays Limited, Enbrook Park, Folkestone, Kent CT20 3SE. Regd. No. 2174052 VAT No. 201421534.

Guide Pricing for the printed and downloadable brochure: We have used ‘from’ guide prices in both the brochure and guide price insert to guide your selection of hotel/transport. You can obtain a full quotation at best prices available by visiting our web site or calling 0871 222 1166 for AA Getaways or 0871 222 1008 for Great Getaways. Our full current published prices are available as a pdf – request a pdf by email at aaenquiries@Acromas.co.uk or enquiries@greatgetaways.co.uk . Guide prices created Jan 2008.

Guide prices are ‘from prices’ in £s per person based on low season mid week travel at off peak travel times in standard class on selected dates. Self drive prices are based on 4 people sharing a car and 2 twin/double rooms. A supplement applies when less than 4 sharing a car, i.e. car & two. Rail prices are based on 2 travelling together sharing a twin/double room. During the following and other selected periods prices are on request - Christmas, New Year, Valentines, Easter, Half Term/Bank Holidays (local and UK), trade fair/sport events etc. If off-peak fares are unavailable you will be offered the next best fare at a supplement. All prices are on request subject to availability. For travel out and/or back Fri-Sun a supplement will apply (for example Eurostar from £30pp). Hotel supplements and minimum stays may apply at selected hotels on selected dates including weekends and during the peak periods listed above. 3rd night free offers are available at selected times based on two sharing. All special offers are based on limited/fixed allocation, first come, first served basis, when its gone its gone. Breakfast may be payable locally on some free night stays. Local tourist taxes may be payable locally. Single supplements and child prices apply and are available on request. Special offers in this brochure cannot be combined with any other special offers we promote. We reserve the right to change or withdraw prices & offers without prior notice at any time. Self drive breaks include a cross channel ticket for 5 days. Supplements will apply to extend your stay to over 5 days. Peak fare supplements apply at selected times.

Content: All descriptions to our knowledge and any reference to key events are correct at the time of print, we recommend that you research specific times for these events and make sure they are still valid when you are planning to travel.

Kids Stay Free Disneyland Resort Paris: Disneyland® Resort Paris: Child (3-11 years at time of stay) prices are valid when sharing a room with one or more full paying adult, maximum of 4 people per room. Infants 0-2 years are free in all Disney® hotels. Kids Under 7 Stay and Play FREE offer: valid until March 2009 all children under 7 years sharing a room with one or more adult will be offered free hotel accommodation and free entrance to both Disney® Parks only. Proof of ages will be required at check in.

AA Getaways and Great Getaways are trading names of Acromas Holidays Limited. Acromas Holidays Limited is wholly owned by Acromas Travel Limited.

BOOKING CONDITIONS

1. PROTECTION FOR YOUR MONEY

Acromas Holidays Limited is a member of the Association of British Travel Agents (ABTA numbers Y1720 and L597X). ABTA and its members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. Acromas Holidays is obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 68-71 Newman Street, London, W1T 3AH. Tel: 0207 637 2444 or visit abta.com

2. YOUR HOLIDAY CONTRACT:

Your contract is with Acromas Holidays Limited (herein after referred to as Acromas). When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. You must be at least 18 years old to make a booking with us. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the Law and jurisdiction of Scotland or Northern Ireland if you wish to do so. A contract will exist as soon as we issue our confirmation invoice. On receipt of your confirmation invoice, you must check all details along with all other documentation carefully, and advise us straight away if anything appears incorrect. We regret we cannot accept any liability if we are not notified of any inaccuracy in the confirmation invoice or any other document within 10 days of us sending it out (5 days for transport tickets). If you or any of your party is disabled or has any medical condition which may affect their holiday arrangements, full details of the disability/medical condition must be made known to Acromas before booking, so that we can discuss with you the suitability of the holiday that you have chosen. In the event of such details not being made known before booking, then Acromas further reserves the right to cancel the booking at any stage and cancellation charges will be made as shown in section 8 of these conditions.

3. PAYMENT

Payment for any of the arrangements in this brochure can be made by any credit card showing the Visa, Access or Master Card symbols (2% administration fee) or debit cards showing the Switch, Delta or Connect symbol (no charges) or by Amex Card (2% administration charge). Cheques and money orders should be made payable to Acromas Holidays Limited. Cheques are not accepted for departures within 21 days of booking. When you make your booking you must pay a deposit of £75 per person together with any applicable insurance premium, for any holiday with a duration of 7 nights stay or more, or with a holiday price, excluding insurance, in excess of £250 per person in either case where the departure date is 12 weeks or more ahead. The balance of the price of your travel arrangements must be paid at least 12 weeks before your departure date. No reminders for payment will be sent. All bookings with a duration of less than 7 nights; or with a value less than £250 per person; or on specified promotions; or any booking made within 12 weeks of travel, full payment is required at time of booking. If the deposit and/or balance is not paid in time, Acromas reserves the right to cancel the booking and retain any deposit paid. All monies paid to any travel agent are held by them on our behalf at all times.

4. YOUR HOLIDAY PRICE

i.) We reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
ii.)The price of your travel arrangements was calculated using exchange rates quoted
by Barclays Bank on 2nd February 2009 in relation to the following currencies:
Euro 1.10,
iii.)Changes in transportation costs, (including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports) and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure.
iv) Acromas reserves the right not to be legally bound in the case of incorrect pricing and any acknowledgement in not deemed acceptance.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.

We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

5. IF YOU CHANGE YOUR BOOKING

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing by the person who made the booking, or your Travel Agent. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. You will be asked to pay administration charges as follows, plus any further cost we incur in making this alteration.

a):Cross channel travel with or without services such as accommodation, Eurotunnel
or Ferry,
i) For short breaks more than 7 days before departure £20 per change and 7-3
days before departure £30 per change. No refunds or amendments are permitted
with ticket only offers or any booking incorporating speed ferries. No amendments
will be permitted within 48 hours of departure.
ii) Eurostar bookings with or without services such as accommodation; No changes
or amendments are permitted. Eurostar terms & conditions apply, lost or stolen tickets are not refundable.
b):This clause relates to the booking of “packages”. If you or a member of your party is prevented from travelling that person may transfer their place to someone else suggested by you up to 14 days before departure subject to the following conditions:
i) the reason for such a transfer is personal illness which prevents you from travelling, death or serious illness of a close family relative, redundancy or unavoidable work commitments, jury service or similar circumstances; and
ii) you provide documentary proof such as a Doctor’s Certificate of the reason
for your wish to transfer and
iii) you, or the transferee, pays any balance due before the transfer is finalised
and
iv) the transferee meets any conditions which may apply to the holiday and
agrees to these booking conditions and
v) you request the transfer in writing and provide full details of the transferee, documentary proof, payment of a fee and return to Acromas all existing documentation. The fee is made up of an amendment fee of £15 per person together with all additional charges of whatever sort imposed by the suppliers providing the component parts of your holiday arrangements. It may be for example, that the air carrier will require payment of cancellation charges and payment of the cost of a replacement ticket.

6. IF YOU CANCEL YOUR HOLIDAY

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. The time of cancellation is taken as the date written notice is received by Acromas. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in clause 8. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling. (Excluding insurance premiums and amendment charges which are non-refundable in the event of your cancellation.)
Please note:
i) If you cancel a booking after your tickets have been issued, you must repay us the full amount of all costs we have incurred on your behalf. This may include the full cost of the ticket. i.e.: If your tickets have been issued, no changes or refunds are permitted. 100% charges apply.
ii) If you cancel a “promotional” booking i.e. involving any special offer and/or promotion offered by us which is not advertised in our brochure (including but not limited to any special flight inclusive or any special Eurostar offers) at any time after that booking has been confirmed a 100% cancellation charge will be payable. Please check at time of booking which cancellation charge will apply.

Before refunds can be processed we will require unused documentation to be returned to Acromas. Acromas cannot be held responsible for lost or stolen tickets. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

7. IF WE CHANGE OR CANCEL YOUR HOLIDAY

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. However, we will not cancel your travel arrangements less than 12 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause. Other examples of minor changes include alteration of your outward/return transport by less than 12 hours (6 hours if your booking is for 4 nights or less), change of accommodation to another of the
same standard, the withdrawal of a facility, the late opening or closure of an advertised swimming pool, bar or restaurant etc.

If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below.

The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, but are not limited to, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

8. IF YOU HAVE A COMPLAINT

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier or other service provider) immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Acromas Holidays Limited, 5 Brewers Yard, Ivel Road, Shefford, Beds SG17 5GY giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly suggested that you communicate any complaint to the supplier of the services in question without delay and keep records of all such communication If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

9. WHAT HAPPENS TO COMPLAINTS

Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special scheme arranged by the ABTA, and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com).
The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires your tour operator to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.

10. OUR LIABILITY TO YOU

i) If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or is the result of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
ii) Our liability, except in cases involving death, injury or illness, shall be limited to
a maximum of three times the cost of your travel arrangements.
iii) The amount of compensation to which you are entitled will be limited by The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and The Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount
of compensation that you can claim for death, injury or loss of or damage to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these conventions. You can ask for copies of the transport companies' contractual terms, or the international conventions, from our offices (Acromas Holidays Ltd) , 5 Brewers Yard, Ivel Road, Shefford, Beds SG17 5GY). Under EU law, you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline and will not
automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 8. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk

11 PROMPT ASSISTANCE IN RESORT

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

12. CONDITIONS OF CARRIAGE

This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the carriers mentioned herein or any carrier whose services are used in the course of your travel arrangements.

13 GROUP BOOKINGS:

In the case of group bookings these Terms and Conditions may differ according to the relevant supplier own terms and conditions. Should this be the case, we will advise you of all such terms and conditions with your initial group quotation. Where we act as an “agent” for an ATOL holder, the terms and conditions will be as per the “tour operators” terms and conditions, which will be supplied to you.

14. AD HOC SERVICES:

These are extra items which you may have specially requested and which are provided by independent suppliers. These can include car hire, coach hire, extra accommodation, excursions, flights and any other services that are not supplied directly by Acromas Holidays Ltd as part of a package holiday or tour. Ad Hoc services are subject to the terms and conditions, cancellation charges and surcharge and amendment charge policy of any relevant supplier, for whom Acromas Holidays Ltd acts as an agent. Full details of any suppliers terms and conditions are available on request.